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Terms and Conditions of Trading



This legal notice applies to the entire contents of the websites under the domain name ("website") and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms. If you do not accept these terms, do not use this Website. This notice is issued by Y&Y Docklands Locksmiths (Company). is a trading name.


The vast majority of keys are cut on the premises and dispatched within one to two working days via Royal Mail first class post. Large key orders may take slightly longer. Special order keys or keys ordered from a third party may be subject to extended delivery times.Upon delivery the purchaser shall examine the goods and thereafter be deemed to have accepted them for the purposes of the sale of goods act 1979. With very few exceptions, keys are cut individually to the customers' requirements and as such are not stock items. We are therefore unable to accept the return for credit of keys that have been incorrectly ordered, or are surplus to requirements. This also applies where ambiguous information is given at the time of ordering. At our sole discretion we may exchange incorrectly ordered stock keys we process a large volume of orders and cannot cross check every item we receive. Due to a fast turnaround, we prefer not to receive any confirmation orders. On the rare occasions that goods have not been received within seven days, customers should contact the sales office. Where confirmation orders are sent not suitable marked, duplicated orders must be paid for. Y&Y Docklands Locksmiths accepts no liability for shortages, damage to or non-delivery of any goods unless notified in writing within seven days of the purchaser receiving, either the goods, a delivery note or an invoice, whichever is the earlier. Y&Y Docklands Locksmiths agrees to pay compensation to the purchaser it is limited to the invoice price of the goods. Y&Y Docklands Locksmiths shall not in any circumstances be liable for indirect or consequential loss arising for any reason whatsoever. Unless otherwise specified all accounts are payable within 30 days of invoice date. Interest will be payable to Y&Y Docklands Locksmiths at the rate of 2% per month on the balance remaining unpaid beyond the prescribed due date. Any costs incurred in the collection of overdue accounts will be passed on to the purchaser. Y&Y Docklands Locksmiths reserves the right to refuse or withdraw credit facilities without prior notice or explanation as to why such action has been taken. Orders accepted by Y&Y Docklands Locksmiths cannot be cancelled without written instruction and consent and then only on terms which will indemnify Y&Y Docklands Locksmiths against any loss incurred For normal key orders charges vary according to quantity and are posted on our website. Different charges apply to special key orders or when the customer has requested special or recorded delivery. Carriage charges for locks vary according to weight and quantity. Additional charges may apply to orders sent to third parties. All prices quoted are strictly nett and subject to alteration without prior notice. Goods will be invoiced at the prices ruling at the time of despatch. All prices quoted are exclusive of Value Added Tax and carriage charges When we arrange to obtain keys or locks from a third party on behalf of a client, we cannot accept responsibility for delays in delivery to us from works and will have to charge for those items ordered. Many goods have to be put into production and manufacturing times can vary. Cancellation of such orders can only be accepted if received in writing within 3 days of the original order date. Locks ordered for a customer from works as a special order cannot be returned to us for credit and all special orders for high security and access control products must be confirmed to us in writing before we can process them. There is a minimum order quantity of two keys per order.


1.1 You may access this Website without registering your details with us

1.2 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.


2.1 You are permitted to print and download extracts from this Website for your own personal use on the following basis:

(a) no documents or related graphics on this Website are modified in any way;

(b) no graphics on this Website are used separately from accompanying text; and

(c) the Company's copyright and trade mark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.


3.1 While the Company endeavours to ensure that this Website is normally available 24 hours a day, the Company shall not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.


4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

(b) for which you have not obtained all necessary licences and/or approvals; or

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 4.2 or paragraph 4.3.


Links to any third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.


6.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.

6.2 The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.


7.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

7.2 Nothing in this legal notice shall exclude or limit the Company's liability for:

(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

(b) fraud; or

(c) misrepresentation as to a fundamental matter; or

(d) any liability which cannot be excluded or limited under applicable law.


This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusivejurisdiction of the English courts. Use by you of this Website implies that you submit to the exclusive jurisdiction of the English Courts

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